Effective date: [17-July-2026]

Last updated: [17-July-2026]

 1. Overview

Because NXTAVSAR (operated by INSTOC) offers several different kinds of services — application assistance, printing, course/internship referrals, and insurance referrals — refund and cancellation rules differ by service type. Please read the details below carefully before making a payment.

 2. Refund Eligibility by Service

**Application assistance (jobs, scholarships, certificates, PAN/Aadhaar, passport, RTA)**

Cancellation window: Before we begin processing / submitting your application

Refund eligibility: Refundable — full refund if cancelled before we start work. Non-refundable once your application has been submitted to the relevant authority, since our service (facilitation) has been rendered regardless of the authority's later decision.

**Print Services**

Cancellation window: Before printing begins

Refund eligibility: Non-refundable once printing has started, as this is an on-demand, per-page service. If a printing error is our fault (wrong file, wrong copies, quality defect), we will reprint at no extra cost or refund the affected portion.

**Free Courses / Internships**

Cancellation window: N/A

Refund eligibility: These listings are free to browse. If any course/internship charges a fee directly, that fee and its refund terms are governed by the third-party provider, not INSTOC / NXTAVSAR.

**Insurance referrals**

Cancellation window: Governed by insurer's free-look period

Refund eligibility: Once a policy is issued, refunds/cancellations (including any "free-look" period) are governed entirely by the insurer's and/or Policybazaar's own policy terms, not by INSTOC / NXTAVSAR. Any referral fee we may separately charge, if applicable, is non-refundable once the referral has been made.

Non-Refundable in All Cases

Payments are non-refundable where: (a) you provided false, incomplete, or fraudulent information or documents; (b) your application/service was rejected, delayed, or altered by the concerned government department, institution, or third party after we correctly submitted it on your behalf; or (c) you simply change your mind after the service has already been performed.

 3. How to Request a Cancellation or Refund

 4. Email us at [support email] or message us on WhatsApp at [WhatsApp number] with your order/transaction ID and reason for cancellation.

 5. We will confirm whether your request qualifies for a refund based on the rules above, usually within [X business days].

 6. Approved refunds are processed to your original payment method via Razorpay within [7–10] business days of approval. Actual credit to your bank/UPI account depends on your bank's processing time.

 7. Partial Refunds

Where a service has been partly completed (e.g., part of a multi-step application has been filed), we may issue a partial refund reflecting the value of work not yet performed, at our reasonable discretion.

 5. Order Errors Caused by Us

If a service was not delivered as described due to our error (e.g., an incorrect document was submitted due to our mistake, or a print order was fulfilled incorrectly), contact us immediately and we will correct the issue at no additional cost, or issue a full/partial refund where correction is not possible.

 6. Contact

For any refund or cancellation query, reach INSTOC / NXTAVSAR at [instoc111@gmail.com / nxtavsar@gmail.com] / +91 7993957552].