Effective date: 17-July-2026

Last updated: 17-July-2026

In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, INSTOC / NXTAVSAR has appointed a Grievance Officer to address complaints and concerns from users regarding our services, our platform, or the handling of your personal data.

Grievance Officer

Name: khethavath vignesh

Designation: Founder

Organization: INSTOC Group

Email: instoc111@gmail.com

Phone:+91 6281752836

Postal address: kandi (M) & (V) Sangareddy (D) 502285

Working hours: Mon–Sat, 10:00 AM – 6:00 PM IST

What You Can Raise With Us

 * Complaints about the quality, delay, or handling of any service you paid for

 * Concerns about how your personal data has been collected, used, or shared

 * Requests to access, correct, or erase your personal data under the DPDP Act

 * Concerns about inaccurate or misleading information on our platform

 * Any other grievance relating to your use of INSTOC / NXTAVSAR

How We Handle Your Grievance

 1. We will acknowledge your complaint within 24 hours of receipt.

 2. We aim to resolve most grievances within 15 days of receipt, in line with applicable Indian regulatory timelines. Complex matters (e.g., involving a third-party authority) may take longer, and we will keep you updated on progress.

 3. If you are not satisfied with our resolution of a data-protection-related grievance, you may escalate the matter to the Data Protection Board of India, established under the DPDP Act, 2023.

How to Reach Us

Please write to the Grievance Officer at the email address above with your name, order/transaction ID (if applicable), and a clear description of your concern, so we can investigate and respond 

as quickly as possible